NetTeller

How secure is my personal information?

The NetTeller web site utilizes 128-bit encryption; the strongest, most advanced security available. This ensures that unauthorized parties cannot view your personal information.

What browser does my computer need to access NetTeller?

NetTeller supports Netscape Communicator® 4.7 and higher, and Microsoft Internet Explorer® 5.5 and higher. AOL® and other browser users need to verify that your version supports SSL encryption. For added security, we require that your browser support 128-bit encryption. You can verify your browser encryption level by going to the NetTeller sign in page and selecting the Test Browser tab.

How do I change my NetTeller ID?

Click the Options drop down menu from the NetTeller summary screen, and select the Personal option. On the following screen, current settings for NetTeller ID will be displayed, along with an input field for a new field name to be entered.  The new ID can be up to 12 alphanumeric characters.

How do I change my NetTeller PIN?

Click the Options drop down menu from the NetTeller summary screen, and select the Personal option. On the following screen, enter your current PIN in the first input field, followed by a 4-8 charachter alphanumeric PIN of your choosing.  The new PIN must be entered twice to confirm your selection.

What happens if I lose or forget my NetTeller ID or PIN?

A customer can use the reset option available on the login screen, provided they have their reset identification fields completed in advance.  To do so, click the Options drop down menu from the NetTeller summary screen, and select the Personal option. On the following screen, verify that your valid email address is entered.  Also, create a personal identification question and answer in the fields that follow.  These will be used to verify your identity in the event you have to reset your password at login.

If you lose or forget your ID or PIN, you may also contact Customer Service at (952) 474-7309 or (800) 648-5507 or email us at  customerservice@beaconbank.com. With proper identification, we will be able to assist you during business hours.

How late in the day can I make transfers through NetTeller?

Transfers can be made at any time, however, the transfer cut-off time is 6 PM during regular banking days, which excludes weekends and holidays. Any transfer made after 6 PM will be processed on the next business day.

Can I set up recurring transfers?

Yes you can set up and view recurring transfers on the funds transfer page.

How do I change the names displayed for my accounts?

Click the Options drop down menu from the NetTeller summary screen, and select the Account option. On the following screen, you will be prompted to enter a new account name, which can be up to 20 alphanumeric characters.

How long are transactions retained for viewing?

Transactions are available for 90 days. If you need information about transactions beyond 90 days, you may view statements online from the previous year.

What is the difference between available and current balance?

Current Balance includes all funds on deposit in an account, including items posted on the current day’s business. This may include funds that have a hold on them because they are in the process of being collected. Available Balance is the dollars on deposit that have been collected and are currently available for use.

Internet BillPay FAQ

Who can I pay through Beacon BillPay?

You can pay anyone in the United States; the next door neighbor, the utility company, the bank, and even a child in college across the country.

Are there any merchants that I cannot pay through the bill payment service?

Yes, you cannot pay any government agency.

Can I use Beacon BillPay if I live outside the United States?

Yes, as long as you maintain your checking account with Beacon Bank and the recipient of the payment is in the United States.

What happens if I lose or forget my ID or PIN?

If you lose or forget your ID or PIN, you may call Customer Service at (952) 474-7309 or (800) 648-5507. With proper identification, they will be able to assist you.

What is a payee?

A payee is anyone to whom you would pay a bill or send a check. The most common payees include utility companies, your landlord, mortgage company, department stores, and credit card companies. Payees also can include individuals such as the person who mows the lawn, the local grocery store, and your favorite charitable organization.

How many payees may I have set up?

You may have up to 99 payees that you can set up through Beacon BillPay. If you need more than 99 payees, please contact Customer Service at (952) 474-7309 or (800) 648-5507.

How late in the day can I enter, edit, or delete a payment?

You may add, edit, or delete payments scheduled Sunday through Friday until 10:00 PM CST the day before the scheduled payment date.

How far in advance should I schedule a payment?

Check payments should be scheduled 5 business days in advance of payment due date. Electronic payments should be made 3 business days prior to the payment’s due date.

How far in advance can I schedule payments?

The scheduled date is the day you would like Beacon Bank Bill Pay to start the process of sending your money to the payee. You may schedule payments up to 90 days in advance of the first due date. Recurring payments can have an end date of any year in the future or will continue with no end date.

Can I set up recurring payments?

Yes. You can set up recurring payments in the following frequencies:
One-time
Weekly
Bi-Weekly
Semi-Monthly
Monthly
Quarterly
Semi-Annually
Annually

Are there any minimum and maximum payment amounts?

Yes. The minimum amount you may make a payment for is $0.01 and the maximum amount can be up to $9,999.99.

Can I have multiple payments to the same payee on the same day?

Yes. You can make multiple payments to the same payee as long as the payment amounts are different. For your protection, the system will not pay duplicate items in the same day.

What happens if a scheduled payment falls over a weekend or holiday?

Scheduled payments that fall over a weekend will be processed on Friday evening. Any new payments that are scheduled over that particular weekend will be processed on Sunday night. Holiday processing occurs the day following the holiday.

When will the money be taken out of my account?

The money will be withdrawn out of your account approximately two business days after the payment date you have set.

What if I do not have enough money in my account?

Beacon Bank will treat bill payment items just like any other check that you write. Should the item be returned, a hold may be placed on your bill payment service.

Can I get a copy of a cancelled check?

Items that have already posted to your Beacon Bank account can be accessed in your account transaction history by clicking the link and printing the image.  You can also request a copy through Customer Service. There is a fee associated with this service.

Can I stop payment?

Yes, you will need to call Customer Service at (952) 474-7309 or (800) 648-5507. Our standard stop payment fees will apply.

Can I edit a vendor address?

To change a vendor address you will have to set up a new vendor with the correct address and delete the old one.

How long is history retained in the View Payment History section?

Payment History records are kept for one year.

How do I know if a merchant is paid electronically or by check?

Once you have set up the vendor/merchant, then you can look at the View Payees screen. The Payment Type column will display a lightning bolt for an electronic payment, or a check for a paper check.

Will the information I type in the memo field be transmitted to the merchant?

No, the memo field is for your personal records, however, the account number that you entered when you added the payee to your Personal Payee List is printed on the check. This allows the payee to know which account to apply the payment to.

Bounce Protection FAQ

What is Bounce Protection?

Bounce Protection is an overdraft privilege limit that is automatically assigned to your account.  There is no action required on your part.  You do not need to sign anything.

How does Bounce Protection work?

As long as you maintain your account in good standing (defined as making regular  deposits and bringing your account to a positive balance at least once every 30 days), Beacon Bank may honor overdrafts up to the Bounce Protection limit on your account.

What does Bounce Protection cost?

There is no additional cost associated with this privilege unless you use it.  However, you should keep in mind that you will be charged our stardard NSF fee of $30 for each item paid under the limit.  For example, three paid items in one day will result in $90 in NSF fees.

What is my Bounce Protection limit?  If I have two checking accounts, can I get Bounce protection on both?

Locate your account type below and make note of the corresponding limit.  If you have multiple acounts for your household, you may have a limit on each eligible account.

Community Choice Plus Checking	$1,000
Beacon Rewards Checking	$500
Economy Choice Checking	$ 500

How do I know when I use the overdraft limit?  What if I go beyond my Bounce Protection limit?

You will receive an overdraft notice in the mail each time items are paid.  Overdrafts above and beyond your established Bounce Protection limit may result in a check or checks being returned to the payee.  The standard NSF fee will be charged per item and assessed to your account.  So as not to exceed your limit if you use Bounce Protection, you should note that the amount of the overdraft plus our standard NSF fee of $30 for each item will be deducted from your overdraft limit.

How quickly must I repay my Bounce Protection?

You should make every attempt to bring your account to a positive balance within 30 days.  If you are not able to do so, you will receive a letter from Beacon Bank informing you of the situation and your options.  If, after a period of time, your account has not been brought to a positive balance, we may suspend your overdraft privilege limit and take other steps to recover funds.

How soon can I use my Bounce Protection?

If you are a new active account holder, you may be able to use the overdraft privilege limit assigned to your acount 30 days after the account is opened.

What are some of the ways I may have access to my Bounce Protection limit?  Will my limit be reflected in the balance I receive?

By keeping accurate records and knowing your balance, you can avoid mistakenly accessing your limit and incurring NSF fees.  The best way to do this is to use your checkbook register to keep track of your deposits, written checks, withdrawals, and ATM or check card transactions.  Always reconcile your register with your monthly bank statement.

What if I do not want to have Bounce Protection on my checking account?

In the event you would like to have this service removed from your account, you may do so by calling the branch office nearest you.  However, once this service is removed, you should keep in mind that if an item is presented for payment and there are not sufficient funds in your account, the item may be returned to the payee and our standard NSF fee of $30 will be charged per item.

Identity Theft

What is identity theft?

Identity theft, also known as identity fraud, is the misappropriation of another person's information in order to fraudulently derive financial gain.  The perpetrator, using the victim's personal information receives financial gain in the form of credit from banks and retailers, gains access to the victim's existing accounts, is able to establish new accounts with banks and retailers, can apply for automobile and other loans, can apply for a job, and even file bankruptcy under the stolen identity.  It is quite possible the impersonator can steal thousands of dollars in the victim's name over several months before the victim learns of the problem.  When the thief moves onto another person, the victim is left with the unwelcome tasks of trying to untangle the financial and credit mess and regain his/her reputation and identity.

How does the thief steal someone's identity?

The thief only needs your social security number, your date of birth, and other idenifying information such as your address or phone number.  Once armed with this information, the thief can easily obtain a false driver's license with his/her picture.  Through the use of the false driver's license, the thief will often submit a change of address for your bank statements, credit card bills and other important financial related correspondence.

Where does the thief obtain personal information?

Identity thieves employ both low-tech and high-tech means to acquire information.  Lost/stolen wallets, carelessly discarded bills, bank statements, and other financial information in the trash and theft from mailboxes provides an abundance of information and provides the theif with all the information he/she needs to begin the process of stealing your identity.  Although identity theft is not a new problem, the Internet has accelerated the problem.

What can I do to protect my identity from being stolen?

MinimizeRisk!

What should I do if I become a victim of identity theft?

Click Here

Should I apply for a new social security number if my identity is stolen?

This is easier said than done.  In most cases, not a good idea.  Your social security number is an integral part of your identity and is nearly permanently attached to your credit report and government documents.  Futhermore, the Social Security Administration is reluctant to issue new social security nubmers.  Your credit report will continue to reflect your old number and this may appear suspicious to new creditors or potential employers and cause you further problems.

Are there any laws against identity theft?

Yes.  In 1988, Congress passed the Identity Theft and Assumption Deterrence Act which makes the use of another person's identification with the intent to commit fraud a felony.  Click to view state identity theft laws.

How common is identity theft?

Identity Theft Types Reported by Minnesota Victims

Rank	Identity Theft Type	No. of Victims	Percentage
1	Credit Card Fraud	862	34%
2	bank Fraud	662	26%
3	Phone or Utilities Fraud	451	18%
4	Employment-Related Fraud	192	8%
5	Government Documents or Benefits Fraud	139	6%
6	Loan Fraud	110	4%
-	Other	414	16%
-	Attempted Identity Theft	231	9%

Other

How do I resolve ChexSystems issues?

Percentages are based on the 2,517 victims reporting from Minnesota. Percentages add to more than 100 because approximately 19% of victims from Minnesota reported experiencing more than one type of identity theft.