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FAQ

How secure is my personal information in NetTeller?
The NetTeller website uses 128-bit encryption; the strongest, most advanced security available. This ensures that unauthorized parties cannot view your personal information.
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What browser does my computer need to access NetTeller?
NetTeller supports Netscape Communicatior 4.7 and higher, and Microsoft Explorer 5.5 and higher. AOL and other browser users need to verify that your version supports SSL encryption. For added security, we require that your browser support 128-bit encryption.
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How do I change my NetTeller ID?
Click the Options tab from the NetTeller summary screen and select the Personal option. Under 'Modify Login Information' current settings for NetTeller ID will be displayed. along with an input field for a new ID to be entered. The new ID can be up to 12 alphanumeric characters.
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How do I change my NetTeller PIN?
Click the Options tab from the NetTeller summary screen and select the Personal option. Under 'Modify Login Information' enter your current PIN in the first input field, followed by a 4-8 character alphanumeric PIN of your choosing. The new PIN must be entered twice to validate your selection.
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What happens if I lose or forget my NetTeller ID or PIN?
You can use the reset option available on the login screen, provided you have the reset identification fields completed in advance. To do so, click the Options tab on the NetTeller summary screen and select the Personal option. Under 'Modify Personal Settings' verify that a valid email address is entered. Also, create a personal identification question and answer in the fields that follow. These will be used to verify your identity in the event you have to reset your password.

If you lose or forget your ID or PIN you may also contact Customer Service at (952) 474-7309 or (800) 648-5507.
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How late in the day can I make transfers through NetTeller?
Transfers can be made at any time. Transfers made before 6 pm M-F will be processed during the same business day. Transfers after 6 pm will process on the next business day.
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Can I set up recurring transfers?
Yes. You can set up recurring transfers by selecting 'Transfers' from the drop down menu to the right of the account affected. The frequency selection offers various recurring transfer options.
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How do I change the names displayed for my accounts?
Click the Options tab from the NetTeller summary screen and select the Account option. On the following screen you will be prompted to enter a new account name, which can be up to 20 alphanumeric characters.
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How long are transactions available for viewing?
Transactions are available for 60 days. If you need information about transactions older than 60 days, you may access statements online for up to 12 months.
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What is the difference between current and available balance?
Current balance includes all funds on deposit in an account, including items posted on the current business day. This may include funds that have a hold on them because they are in the process of being collected.

Available balance refers to balances that are collected and are currently available for use. Available balance may also include any available lines of credit that are attached to the checking account.
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Are there any merchants I cannot pay through the BillPay service?
You cannot pay any government agency. Also, all payees must be located within the United States.
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Can I use BillPay outside the United States?
Yes. As long as you maintain a checking account with Beacon Bank, and the recipient of the payment is in the United States.
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How many payees may I have set up?
You may have up to 99 payees defined in BillPay. If you require more than 99 payees, please contact Customer Service at (952) 474-7309 or (800) 648-5507.
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How far in advance should I schedule a payment?
Check payments should be scheduled at least 5 business days in advance of the payment due date. Electronic payments should be made at least 3 business days prior to the payment due date.
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When will the money be taken out of my account?
That is determined by the payment method for a particular payee (check or electronic). Electronic payments are processed twice daily, and will be withdrawn from your account within 24 hours. Check payments will clear your account when the check is presented for payment, just as any other check payment is processed.
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What if I do not have enough money in my account?
If the payment is an electronic payment, it will fail and the system will retry twice daily until the money is available in your account. If the payment is made by check, the check will be processed under insufficient funds guidelines and may be subject to fees and/or return.
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How do I know if a merchant is paid electronically or by check?
Once you have set up the payee, the payment method will display on the Payee screen. Payees encoded with an 'E' process electronically. Payees encoded with 'C' process by check.
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