FAQs
Answers to the most common questions about the merger, your accounts, and next steps.
Berkshire Hills Bancorp & Brookline Bancorp Merger
General
To create a stronger financial institution with enhanced products, digital tools, more locations and resources. The merger brings together two leading companies to create a powerful Northeast financial institution with $24 billion in assets all while maintaining the personalized service you value.
The name Beacon Bank was carefully chosen to reflect the shared vision of the combined organization. A beacon represents guidance, strength, and a promise of stability—core principles that the legacy institutions have upheld for generations.
The bank will maintain its strong ties with its communities and will be better positioned to elevate its impact using the totality of resources that the larger organization will be able to provide. Berkshire Hills Bancorp and Brookline Bancorp have longstanding reputations for strong corporate citizenship and that work will continue as a combined organization.
Visit your local branch, contact your relationship manager, or call the Client Contact Center at 833-BERKBNK. Additional details are available at the merger information hub https://www.berkshirebank.com/premiernortheastbank.
Accounts and Services FAQs
Should any updates to your account numbers be required, you will receive clear and timely instructions to guide you through the process. The Beacon Bank routing number is 211371489. Please note existing routing numbers at Berkshire Bank, BankRI, and PCSB will still work.
There are no immediate changes to your existing fees, rates, benefits or terms, which will be subject to your current account agreements. You will be notified in advance if updates are planned.
You can continue using your current materials without interruption.
Nearly all branches and ATMs will remain open. Berkshire Hills Bancorp and Brookline Bancorp have largely complementary geographic footprints with limited branch overlap. As a result, we are expecting only four branch consolidations in early 2026 due to the proximity of our branches to one another. If your branch is impacted, we will communicate with you well in advance of any changes and offer nearby alternatives.
Online & Mobile Banking
Legacy Brookline customer Deposit and Loan statements are now available in online and mobile banking: Legacy Brookline customer Deposit and Loan statements from February 2025 to February 2026 are now available in online and mobile banking. For more information, click here.
Yes. You can personalize the name of your checking or savings accounts (for example, “Main Checking” or “Vacation Savings”) in online banking.
- On the web: Select the account → click the Edit icon→ enter a new name → Save
- On the app: Select the account → tap the three dots → Edit account name → Save
Loans & Payments
Yes, please update your mortgagee clause to:
Beacon Bank & Trust
ISAOA/ATIMA
PO Box 1849
Coppell TX 75019
Loan payments should be sent to Beacon Bank, PO Box 4129, Woburn, MA 01888-4129
For questions regarding a new or pending mortgage with Beacon Bank, please contact your loan originator directly, call Beacon Bank at 800.698.2265 or visit www.beaconbank.com. For questions regarding a new or pending home equity or consumer loan, please contact your local branch or www.beaconbank.com.
800.698.2265 - PO Box 1308, Pittsfield, MA 01201-1308
How do I contact Beacon Bank regarding my commercial or business banking loan?
Loan payments should be sent to Beacon Bank, PO Box 4129, Woburn, MA 01888-4129.
855.674.1273
1 Corporate Drive
Suite 360
Lake Zurich, IL 60047-8945
Wealth Management Clients
We will be able to offer an expanded set of capabilities to help you on your financial journey. We will share more on those enhancements in the months ahead.
Fraud Prevention
When banks announce major changes, fraudsters may attempt to exploit the situation. We will never call, email, or text you requesting personal information, login credentials, or computer access. If you receive such a request, do not respond—report it immediately to your branch, banker, or call 833-BERKBNK.